I really wish I could give them a good review but they let me down, big time. I ordered a ring not knowing that brands sizes were smaller than normal. I got the ring (after they so kindly expedited my shipping) and it did not fit. I asked if I could exchange it for the correct size. I was told that yes I could and was sent a link to the SAME exact ring in a different size. I agreed that I wanted to exchange for that ring and they said they would send me the exchange info.They sent a label and I happened to notice in very hidden wording that I was exchanging for a store CREDIT..NOT the ring they had offered to exchange it for...Mind you, I had used a $125 off coupon on my ring, which they refused to honor for the replacement but they sent me a ring that was significantly more (double the price I originally paid) even though it is the exact same ring.....Apparently they expected me to pay the more than double price difference and wanted to call it an "exchange"...That my friends is not an exchange. I sent the ring back for a refund (sadly) and now I'm out both the ring AND my money. VERY bad exchange policy, and they are purposefully not clear to you that it will be for a store credit, NOT the actual item they tell you the exchange is for.
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Truefacet legacy
