BEWARE. My husband bought me a Cartier bracelet on TrueFacet for Christmas. He ended up getting me something else, though, and began the return process of the bracelet with TrueFacet. They sent him a return label to ship the package. He packed up the bracelet, and shipped it off with their prepaid label. He received an email saying the Cartier box arrived empty. He absolutely shipped the bracelet in the Cartier box, so asked for video or photographic footage of the returns department to see if it we could tell if it was someone internal who stole it, or someone with UPS who stole it. They have refused to provide any footage. They also have not refunded us. Now, they are not returning any of our emails.
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