I ordered an omega watch from these guys about a month ago. It started out good...got a confirmation email, and they shipped within the week. I received my package and it had the watch I had ordered. The staff themselves were fine and professional.The problem was the watch was nowhere near as described. The watch was described as in excellent condition, I was only interested in buying a watch that was never worn or excellent condition. When I received it I saw there were scratches all over the bezel. When I asked for a refund they did give me the ability to return it, but I decided to just replace the bezel through omega and keep the watch because I did like it.So I bring the watch to omega to replace the bezel and add two links that were missing from my bracelet that the previous owner took out and kept. The watch was missing so many links I couldn't wear it. So I bring the watch to omega to put my links in and upon a quick inspection the lady tells me it's pointless to buy the new links because the whole bracelet needs to be replaced. Evidentially all the pins holding it in place were loose and she told me if I wear this bracelet I will eventually lose the watch. This is a $600 bracelet we're talking about here. She takes a look through her jewelers loop and sees scratches that were attempted to be polished out. She is carefully reviewing the watch before keeping it so I sign off on the already existing damage before I hand it over to them to order and install the new bracelet. As she's reviewing it she's telling me the watch is probably going to need a full service, she was reluctant to play with the screw down crown. A full service is over $500 dollars. On top of all of this, replacing the bezel is $275.This is terrible for a watch labeled excellent condition. I'm probably going to be into this at the end of all of this for what I would have paid for a brand new watch.I'd buy somewhere else. This product just wasn't as described. God only knows what their products labeled light wear consist of.Edit to add: After getting in touch with omega they have told me the dial was subject to water damage and needs to be replaced as well. What a terrible company.
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