Bait and switch company. I bought a watch over 2 months ago. I was charged right away then sent the wrong watch weeks later. They tell me this story that there was a mix-up, and that they sent my watch to the wrong customer, therefore I got the wrong watch. Okay, I send the wrong watch back the day I received it, within the hour I get the return label. Once I send the watch back radio silence.After a week of not being able to get a hold of them, I threaten legal action. They get back to me saying the customer who received my watch sent my watch back a week later and had damaged the watch. Okay, the story seems a bit farfetched. But, then they are trying to charge me $2,000 more for my watch. I tell them that it is ridiculous and ask them to get that from the supposed customer who damaged my watch. They "graciously" decide to waive the 2k, and it has been over 2 months, and I still do not have my watch. All this time they have my money on hold. Then, they tell me after I threaten them legal action again that they got my watch and will send it out. Nothing gets sent out, radio silence. Then, I threaten them again and they tell me the brand new unworn watch I ordered has a loose screw in it so they need to do a overhaul. How does a brand new watch need an overhaul. I get very suspicious and ask them to send me a picture of the watch, just to make sure they actually have it. They tell me they will send me the picture right away. They never do. So they have over 20k of my money for months now, and I have no watch.Even the advertisements of their reviews are false. On the site they say they have five stars on Trustpilot, when you actually look at the review they have a 4.4 rating. A 4.4 rating might be considered high, but that is incredibly low for a jewelry seller, especially when they advertise 5 stars. After doing my reserach this story of getting the watches mixed up is a common story they have for many frustrated customers. They advertise Watch A and send Watch B, hoping the customer does not notice. I have been buying high-end luxury watches for about a decade and I have never had such a terrible experience as this one. I am going to be pursuing legal action for damages as it is within my right in the state of New York, possibly even class action.
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