Customer service and shipping are absolutely terrible. I ordered a watch on April 4th, 2023 and it was guaranteed on the website it will be shipped out within a week. After a week of no updates, I emailed customer service and they replied that it will take longer than a week but will ship soon. It is now April 18th with no further updates on when my watch will be shipped out. At this point, I emailed customer service and followed the instructions on the website to initiate a refund. However, there is no response or any confirmation that a refund will be issued. TrueFacet basically has taken my money. I also called their customer service line at least 10 times. THEY NEVER PICK UP THEIR PHONE AND WILL MAKE YOU WAIT 15 MINUTES AND AUTOMATICALLY HANG UP ON YOU AND TELL YOU TO EMAIL THEM. I have even tried calling them when they open at 10 am. HOW DO I GET A RESPONSE IF THEY DO NOT PICK UP THEIR PHONES NOR RESPOND TO THEIR EMAILS?!I HIGHLY DO NOT RECOMMEND TO BUY FROM THIS SITE.
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Truefacet legacy
