I purchased a katana online from TrueKatana.com because of its affordable price. However, when the item arrived, I realized the quality was very poor. It had weak craftsmanship, plastic-like details, and it arrived defective and rusty.After contacting customer service, the communication was poor and confusing. I was instructed to return the item using UPS express shipping, which cost me about one-third of the original price. Later, the company acknowledged that the product had a manufacturing defect and issued a refund for the item itself, but did not reimburse the return shipping cost, even though the issue was not my fault.In conclusion, I strongly recommend doing thorough research before purchasing from this company. There are many other sellers that offer better product quality and far more reliable customer service.
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