Non responsive to customer email, phone number same result.In the day of instant communication to not reply to a concerned customer email is absurd and poor customer service. Currently opened a case with Paypal and hopefully they do the right thing and cancel the order, if not I go to the bank and open a case there let them deal with the legal consequences of their own actions.Also read the MANY reviews OUTSIDE of their own website, check reddit, trustpilot etc.... VERY deceptive company with a flashy website that pops up #1 on the google search. Sometimes customers get a product, many times they do not and truekatana is aware of this. Also if you are outside the USA, customs may or may not seize the item but truekatana is aware of this and will play games and send the item to restricted countries anyway. Final note after reading dozens of comments, the materials are misleading or fake.There is no such thing as a "real" handforged katana at under 500-1000$ USD, 200$ you can bet its deception. UPDATE:FEB 25, 2025 they have issued a refund once a dispute was opened with Paypal. I recommend anyone paying with Paypal do this right away if you do not receive your item or they do not reply to email/phone call within 2 days. 1.2 stars out of 5 since they did issue the refund, but that's only after Paypal forced their hand and sent them a case for refund.
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