truewerk.com

3.6
3.6 Based on 12 reviews

...

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Vol_fang
Misleading refund policy. Caution advised.

I ordered a long sleeve shirt from an advertisement from this company. I wanted to support a small business instead of a larger retailer. As a first-time customer, I received an 18% discount at checkout, which I used. I paid for shipping to me, which was fine. However, when I returned the item, I paid for return shipping, which was also acceptable based on their policy. Upon receiving my refund, the company deducted the 18% discount from my total. They charged me for the discount they initially offered. I found this refund policy to be dishonest, as I was never informed that I would have to pay more than what was initially charged and that I would be penalized for the discount. Buyer beware.

1
Date of experience: Jul 08, 2021

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