It took 10 business days for the impressions to reach their lab. another 12 business days and I haven't heard anything, so I emailed customer service. they advertise the impressions are made it 3-5 days and the guards will be delivered in 12 business days. turns out that the impressions will be mailed out on the next business day. What an amazing coincidence that I'm sure had nothing to do with the email asking why it was taking so long.
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