Worst company I’ve seen in a long time. Sent them one perfect impression and one that had the smallest of issues.. they said at first that they had lab issues and that they were backed up when inquiring on the status of the mouthguard. I also sent them an email before they received the impressions that the impression 1 was perfectly usable. I don’t care what kind of company they think they are when you have one perfect impression…. You use that.. you don’t just stall the production by sending back another impression kit which is what they did and what they do to a ton of people you just don’t hear about it. I asked for a full refund cause I’m not gonna play that game with them.. these are way too expensive for the back and forth BS that their company puts on. Never would I recommend this company they are terrible and they do not have good customer service either they could care less about the emails you send or how good your impressions are. They don’t communicate that to production at all so when I told them to use impression 1 what did they do? Tried to use the bad impression 2? lol ridiculous pathetic sad excuse for a company for sure.
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