I had been using their products for a while and had a subscription. Last month they sent me the chocolate protein shake instead of the vanilla in my subscription. Since I was out of protein, I tried to see if my kids would drink the chocolate one. They didn’t like it and wouldn’t drink it! I reached out to customers service, they asked me to send a picture of the product. I sent them the picture of the chocolate. They offer me either a 15% refund or I could ship it back and they’d send me the vanilla. It’s during the holidays too... So suddenly their mistake becomes another chore for me to do between hosting Christmas and traveling! Meanwhile my kids who are youth athletes have no protein powder… ugh! The customer service was writing me and was so annoying.They kept putting the responsible on me to return the wrong product so they could send me a new one! This is all around Christmas and New Year… Finally, I was just like forget this. I don’t have time to deal with this annoying company anymore more and I don’t want to do business with someone who doesn’t take accountability for their error. I ordered NuBest height instead and it actually has a better nutrients profile. So I canceled my Truheight membership and walked way from tons of loyalty points. I just can’t deal with a company like that. I’m just going to take the loss and leave!
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TruHeight is a health and wellness brand dedicated to supporting growth and development in children and teens. Our mission is to provide high-quality, science-backed supplements made from natural ingredients to help young individuals reach their full height potential and maintain overall bone health. We focus on safety, efficacy, and transparency, ensuring our products are both effective and trusted by families worldwide. At TruHeight, we are committed to empowering parents and kids with the best possible nutritional solutions for healthy growth.See more
