I ordered gummies for my son; they were super chalky and my son refused to eat them. While I was trying to figure out what to do about it, the company sent me an e-mail asking about my satisfaction with my experience. I told them honestly that I was struggling with trying to get my son to eat the gummies and they suggested that I send the unopened gummy bottles back to them and instead use the capsules, which I can open and mix into yogurt, juice, etc. The return process was fairly painless, and I felt I was fairly compensated/reimbursed. I sent back 5 months worth of gummies and received 6 months worth of capsules for no additional cost -- though when I did the math, it should have cost me a bit more. I also had a complaint about the website (it wasn't clear what payment method it had applied and I accidentally ordered something using the wrong payment method, and when I tried to immediately cancel the order to reorder with the correct payment method, it didn't have an option to cancel an order, so I had to contact the company to figure it out), but the customer service department was excellent in helping me through it.In summary: customer service is excellent, gummies are gross, website could be improved.
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TruHeight is a health and wellness brand dedicated to supporting growth and development in children and teens. Our mission is to provide high-quality, science-backed supplements made from natural ingredients to help young individuals reach their full height potential and maintain overall bone health. We focus on safety, efficacy, and transparency, ensuring our products are both effective and trusted by families worldwide. At TruHeight, we are committed to empowering parents and kids with the best possible nutritional solutions for healthy growth.See more
