I contacted customer service to let them know my kids would not drink the vanilla pea protein powder that came in our bundle because it tastes terrible. I asked them to exchange the flavor for chocolate. After 2 weeks of leaving multiple voice messages and sending emails they have informed me that items in bundles cannot be exchanged and in order to return it the item would have to be unopened??? How would you know how it tastes if you don’t open it? So much for the 100% customer satisfaction they guarantee on their website. In the meantime they have sent me another shipment containing the vanilla pea protein. Returning the whole thing and cancelling our subscription. I would not recommend doing business with this company.(Update) I just received the following word salad from TruHeight. First they say they don’t accept unopened returns. Then that changes to opened. How the heck would you know if you are satisfied with the product if you haven’t opened it? They have a 100% satisfaction guarantee of nothing!“Thank you for getting back to us.We understand your decision and to provide more context why we do not accept unopened products, please see the information below and also the return process:To maintain product quality and safety, we cannot accept returns or issue refunds for opened bottles or bags. We appreciate your understanding of our refund policy, which you can review here: Refund Policy.If you have unopened bottles or tubs, you may return them within 30 days of delivery. To do this, please pack the items securely and include your (1) full name and (2) order number on the package.Please send your return to:Waterside Business Logistics685 John B Sias Memorial Pkwy, Ste. 815Edgecliff Village, TX 76134Make sure to keep a record of the tracking number to help us monitor your return. You can follow up with us a week later for an update.Please note that you will be responsible for the shipping costs to return the original order. We can provide return labels for a small fee if needed.If you have any questions or need further assistance, don’t hesitate to reach out. Thank you for being a valued member of our TruHeight community!Best regards, Customer Support TeamTruHeight”
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TruHeight is a health and wellness brand dedicated to supporting growth and development in children and teens. Our mission is to provide high-quality, science-backed supplements made from natural ingredients to help young individuals reach their full height potential and maintain overall bone health. We focus on safety, efficacy, and transparency, ensuring our products are both effective and trusted by families worldwide. At TruHeight, we are committed to empowering parents and kids with the best possible nutritional solutions for healthy growth.See more
