I wrote a google review on 2/19/2026 explaining that I was given misleading information when obtaining a policy and consequently took out coverage in an amount that is greater than what I wanted. Upon later finding out that I could have gotten coverage in the amount that I wanted, I have been requesting my policy amount be reduced to the amount of coverage I initially wanted and explained the urgency of the situation. I have even emailed and faxed them a letter of my request for reduction in coverage and a copy of my Drivers license as proof of ID: the letter and ID were notarized by a Notary Public. Both the letter and my identification were sent via email and fax to the organization. Several supervisors acknowledged receipt of my request. I called the company on more than 10 diffrent occasions requesting my coverage amount be reduced and have been making this request from the first week of february 2026,yet, it still has not been reduced. I have spoken with more than 9 person including at least 5 supervisors re my request to reduce my coverage amount and my coverage amount has still not been reduced. I have sent several emails making my request and received no response to my emails. I have also sent faxes on more than 4 occasions and my policy amount has still not been reduced. However, in response to my Google review, the owner of Trustage wrote that they sincerely apologize for the delays encountered and the inconsistent information I received. They, the owner of Trustage, further wrote that I should call 18888880376 and one of their customer care team members will be able to assist. However, on 2/24/2026, upon calling the number that the owner asked me to call: # 888-888-0376, I asked to speak with a Supervisor. After again explaining the situation regarding my urgent request for my coverage to be reduced to the amount I initially wanted, the Supervisor told me she cannot provide me with any information. I also asked her if the company received my fax that I, again, sent to the organization yesterday requesting my policy amount to be reduced. In response to my question, the Supervisor again told me she cannot provide me with any information due to a review being done. I then requested to speak with her Supervisor. The supervisor made me speak with her Manager. I ,again, explained the situation to the Manager and asked if they received the fax I again sent yesterday on 2/ 23/2026 again requesting my policy coverage be reduced. In response, the Manager told me she cannot provide me with any information. I asked her, why then did Trustage's owner write in response to my Google review that I should call 8888880376 and a customer care team member will be able to assist, only to then find that when I called the number, I am being told that they cannot provide me with any information? The Supervisor stated she cant provide me with any information due to a review being done. I asked her how long will it take for them to complete the review, she told me, she cant provide me with any information. So in calling Trustage to receive an update on my request that I have been repeatedly making to reduce my coverage amouny and to ask information pertaining to my policy, I am being told I cannot be given any information"
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