On 20 July 2025 I did an online purchase. When I paid through Trustly, around 1 600 SEK simply disappeared. The online shop has no record of taking that money. My bank told me to get proof from Trustly to show the shop.And guess what? Today is 26 August and I still don’t have that proof. Trustly avoids giving it, makes the process impossible, and leaves me stuck.I’m writing this after randomly checking their Trustpilot page, and I see I’m not alone. So many people here report the same: money lost, no support. It gives me some comfort to know I’m not alone, but it’s heartbreaking to see how many normal people lose money to this so-called company.Avoid Trustly. Avoid it, avoid it to protect your wallet and your peace of mind.*updateThey ask for a screenshot of “Name of the account holder”, I sent it, they said it's unacceptable because you wrote it yourself! Then did it again this time through the bank’s app not mobile browser, they said handwritten text is not acceptable, I sent it again this time from my computer, on the bank’s website using a browser. They repeated the exact same thing.So by now I am sure my money is gone forever and I stopped contacting them. **Update 9/23/2025Today, Trustly flagged my review for containing defamatory content. But thankfully, Trustpilot reviewed their accusation and decided that it was not defamatory, so my review is now back online.About Trustly’s answer here on Trustpilot:You claim this case doesn’t exist? This is my case number 01984172. You had weeks to fix it, yet you handled the matter unprofessionally. Please understand that as customers, we don’t have the same power you do. With the advantage you hold, you should focus on providing proper support.
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Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. It’s simple, safe and convenient for consumers and merchants alike.See more
