trustly.com

2.8
2.8 Based on 201 reviews

Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment i...

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Kathy Leung
Customer service not responding/refunding

I was using Trustly to pay for some stuff on urban outfitters app and it just glitched after they deducted my money, so my order did not go through but Trustly already got my money. I contacted my bank and UO but both sides said I should contact trustly, it’s been a week and I still haven’t heard from Trustly despite the fact that I provided all the information required already. I just want a refund ASAP.

1
Date of experience: Aug 20, 2025

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Business Details

  • Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. It’s simple, safe and convenient for consumers and merchants alike.See more

  • email https://www.trustly.com/support
  • language https://www.trustly.com/support

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