STILL NO REPLY OR REFUND! BEWARE!On October 13th, I attempted to place an order via Trustly. During the checkout process, the screen froze — no order was confirmed, yet the payment was still taken from my account.Despite providing Trustly’s payment reference number, I’ve been told repeatedly that Urban Outfitters cannot locate the payment. This situation has been extremely frustrating, and I feel as though I’ve been scammed.I request an immediate response to this and a resolution to the issue. If this matter is not resolved promptly, I will be forced to consider legal action.Urban Outfitters have said it’s down to yourselves to sort.
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Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. It’s simple, safe and convenient for consumers and merchants alike.See more
