1 star — Money withdrawn, but payment failed — no helpI made a payment through Trustly over a week ago. The money was withdrawn from my bank account, but the transaction shows as unsuccessful, and the company I was paying never received the funds.I contacted my bank — they confirmed the money was sent, but since I used Trustly, they told me to contact Trustly directly. I’ve reached out to Trustly, but so far I haven’t received a clear answer or refund.How can a company withdraw money, fail to deliver the payment, and then take no responsibility? This is unacceptable. I expected much better from a licensed payment provider. Until this is resolved, I can’t recommend using Trustly.
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Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. It’s simple, safe and convenient for consumers and merchants alike.See more
