trutravel.us

4.3
4.3 Based on 6 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Randall Clegg
Avoid this company like the plague

Avoid this company like the plague. Trutravel never purchased round trip tickets on our behalf. No problem with outbound flight. Return trip tickets were not purchased by Trutravel until the night before our departure. Unbeknownst to us the return tickets were cancelled by airline because of problems with Trutravel's form of payment. Trutravel waited 17 hours before informing us that the return ticket had been cancelled. We were 20 minutes from boarding the flight we were originally booked to fly on. Trutravel sent boarding passes for a return flight on another airline that was already boarding in another terminal which was impossible to get to before the flight was scheduled to depart. We ended having to buy another ticket at our expense to complete our trip. Trutravel has not made this right and ghosted our last communications. In all of our travels we never had an experience like this. We are left with the feeling that Trutravel is either incompetent or they are simply a scam.

1
Date of experience: Nov 25, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More