I ordered a torque ball on 11/24/2025 for $94.94, order # 95799. It was delivered on Dec 20th, 2025. I was unable to use it due to size, arthritis and dupytrens contracture. I notified customer service via their website of my request to return it and get a refund on 12/20/2025. No one got back to me. I notified them again on 12/29/25 with no response. I called them on Jan 6, 2026, received a text message, did the requested tutorial and sent a video of me using it. I did get an email response which requested another video. I sent the second video with no response. I emailed them again 1/15/2026 with no response. I am concerned that this is a scam. I would like to return it and obtain a refund.
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