I would like to share my experience to warn others to proceed with caution.After my order took an unusually long time to arrive and could not be tracked, I contacted the company for clarification. Initially, the communication was polite and reassuring. I was later informed that my parcel had been lost and was offered a replacement.I declined the replacement and requested a refund instead, as I was no longer comfortable receiving another delivery after the original was lost. At that stage, the communication appeared cooperative. However, I was then informed that a refund would incur a fee amounting to approximately one quarter of the original purchase price.I find this unacceptable, as the delivery was lost through no fault of my own. A customer should not be penalised for requesting a refund under these circumstances.Another concerning issue was the inconsistency in communication. Prior to the refund dispute, responses took a considerable amount of time. Once I objected to the refund fee, replies were sent almost immediately, consisting mainly of repetitive apologies without addressing the core issue.At the time of writing, I am still waiting to receive the refund.Based on this experience, I would advise others to be cautious when dealing with this company, as their refund practices and customer service raise serious concerns.
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BioCleanse is a modern wellness brand dedicated to helping people reclaim their health from the inside out. Our mission is to make full-body cleansing simple, effective, and accessible to everyone. We focus on developing natural, science-backed formulas that support detoxification, gut balance, and overall vitality — without harsh chemicals or complicated routines.See more
