if I could rate it a zero I would - you will never get a hold of a real person for customer service. My first order was delayed 8 weeks. When it finally "came", they lost my original shipment, or specifically, they didn't bother to tell me where the recieving facility was, because the shipping company sent me a picture of it at a recieving facility nearby and instead of working with me to find it, they just zeroed it out and said they would send me another. It took me about 8 emails to escalate the support to a manage though, and when they "corrected" the issue, they sent me another product which still hasn't arrived, likely taking another 8 weeks. But, they did say they would send me serum for my trouble.... which then signed me up for a subscription that I didn't consent to!!! So now they've charged me twice, and I have no products. And all this time, I have never been able to get a hold of someone for help, so I had to dispute it with my credit card company.
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