I signed up for what I was told would be a website project paid in 12 monthly installments. The website itself works and was delivered. No complaint there.
The problem is what happens after month 12.
During the sales process, I was told the cost would be split into 12 payments and that would be it. What I wasn't clearly told — and what is buried in the contract — is that after those 12 months, you can't simply stop. There is a 3-month penalty fee to cancel, or you keep paying indefinitely. I only found out about this when I tried to end the contract.
Also worth noting: the proposal promises "ongoing suggestions on improvements" and "storytelling & messaging support" as part of the monthly fee. In 12 months, I was never contacted proactively. Not once. So you're paying monthly for a service that essentially stops after the initial delivery.
The website works. The team is polite. But read every line of that contract before you sign especially the exit terms. What is presented as a simple monthly payment plan is actually a rolling subscription with a costly exit clause that the sales process does not make clear.
I'm writing this so other small business owners go in with full information. I wish I had.
Claim your business profile now and gain access to all features and respond to customer reviews.
Take your website to the next level with an SEO trial or website redesign worth $1000, for free! Our team has been helping clients in the United States, United Kingdom, and Sweden for 5+ years with a wide range of services, including web design, SEO, A/B testing, copywriting, Google My Business optimization, review-gathering, page speed optimization, and conversion optimization. With over 2000 satisfied clients, we know what it takes to create affordable websites that not only look incredible but also perform well. We understand that you may not be an expert in web design or online marketing, which is why we make the process easy and stress-free. See more
