I had a frustrating experience with customer service! I emailed immediately after placing my order to confirm that the image I submitted was suitable for high-quality printing, but the support team never replied. After a week, I was told they could only print using a method I didn’t want. When I requested to cancel the order, they claimed it was too late in the process. I’m confused about why they asked if I wanted to proceed if they were going to continue regardless. For context, we ordered several items with an embroidered logo, not the method they suggested.
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