Attempting to set up anything on line has produced nothing but meaningless error messages. Even customer service didn't know what they meant. 4 phone calls, 3 hours of my time and 5 days later they figured it out. Shouldn't be that hard. Now I'm trying to add the esim card they offer. Got 2 codes to use in another 3rd party app (aloSIM) First one tells me it's already used. 2nd one says invalid for the region.Customer service says it isn't their problem even though I'm using the codes they provided. Another 2 hours wasted. AloSIM has no contact info and AI chat bot returns info not relevant to the problem.Bottom line is that everything seems hard and time consuming with these guys.I definitely would not recommend these guys.
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Canadian-owned and operated for over 60 years, TuGo specializes in products & services that support travellers’ health, wellness and safety across Canada and around the globe. As one of Canada’s top travel insurance providers, TuGo offers 24/7 in-house emergency travel medical assistance, with support in 27 languages.
