To sum up fast. Customer suppor lie. Tui changes dates of your trip so you loose days without any real compensation.First of all, me and my girlfriend had booked a full trip with hotel and flights for a week long stay in Bulgaria. Suddenly just a month before we are supposed to leave we get a mail that reads out "change confirmation for your trip" that tells us our flights have been rescheduled. Excuse us what?We were now supposed to leave in the middle of the night from our home country instead of really early in the morning (which was planned so we could enjoy the whole day in Bulgaria of course). We will now arrive the next day instead? Are you serious... And the hometrip? That was changed to leave only a couple hours later than normal, however this didn`t change anything because we still need to leave the hotel and check out at the same time when traveling home again as we would have before.Not only does this loose us a day of stay in Bulgaria. We literally need to change our whole plans, parking reservations, stay before the flight from home county and a longer wait at the airport when we are leaving to travel back again.Second, I call up customer support line. Wait for a good half hour as usual for TUI. I am then approached by this lady who seems like she will do her best and then says she will call me up in a few minutes or hours. BUT! Never calls back or gives any further information. I call back a few days later and a new lady informs me that the previous lady had denied my request or something aloung those lines and supposedly "tried to call, but got no answer".I HAVE NOT BEEN CALLED A SINGLE TIME! Neither does my phone log or company have any history of incomming calls... So she straight up lied. I get denied my request of either getting a new flight to better fit our actual paid trip or money back for the day we lost, but no. They do not care. They just continue to say "we can reschedule you to another date for 4 thousand (NOK) more". I have work. I can`t just change the dates after a vacation is set.Third and lastly. They give me compensation... Thanks? I just wish it wasn`t LESS than a HALF day compensation for a whole day lost. Incredible!I will conclude with this.If you want to travel with TUI, of course do so. But be aware of why they have mostly 1 or 2 star ratings ;)
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