That much stress which I experienced from this travel agency is not acceptable!! I made a reservation from the partner Ltur but all the info’s were on my tui account. 1, 5 days after booking I realized that instead of booking me, my husband, and my daughter, on flight details, room bookings, and on health insurance 3 times my name is. I texted them immediately and asked for those info’s to be corrected. After very long waiting and very hard communication they asked as to pay for the name change 220 per person and 10 per person for the agency. But we already booked a trip 5000 euro worth. I was very angry because I reported the problem immediately. Then after a few more days, they let us know that the flight is not available anymore and we need to fly separately, I flew on the supposed time and my husband and my two-year-old 12 hours earlier. That is not acceptable with a 2-year-old. They are very rude and only what is important to them is your money. I am sure I did not enter my name 3 times, and this is just a nightmare 12 hours before the supposed VACATION. I am still not sure if we are going to fly together. I reached out to the flight company, and they told us that the name change IS POSSIBLE and that can only be done by the travel agency. What kind of a person would book a vacation for the same name 3 times, when the dates of births and the gender differ! They have my number, and they should have called me to check what had gone wrong. I got the info that they do retype my booking, so I am sure the mistake was from their side. Okay I AM NOT RECOMMENDING BOOKING YOUR VACATION WITH THEM! Please avoid it!
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