If I could give 0, I would. Planes are always late. The company makes false promises on vacations. Example being, on the website they offer a shuttle to a destination. Come to find out that they tell you their is no shuttle or that you must of read the info wrong. They argue with you about something they clearly offer on the website. My wife and I had wake up 2 hours early to walk to a city we were not close to. All because Tui offered shuttles but then didn't. They blame you as the customer for all that goes wrong on their end. They have no set times or schedules for anything. It's really a mess and if you miss your excursion, you lose your money. They steal money, don’t offer solutions to their mistakes and think 5% discount on a future trip will solve the problem. I want my money back because their won't be a next time. This is not our first experience with them but this is the last!
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