tui.com

2.5
2.5 Based on 100 reviews

...

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No baby seat provided for transfers! Illegal and unsafe

Booked a package to Robinson Club in Crete for us and our 6 month old baby. After taking over 4000 euros they tell us they can’t provide a baby seat for the transfer to the hotel despite it being a legal requirement. The hotel is also not even nearly close to the airport. Don’t sell holidays for families if you cannot cater for their most basic safety needs! Now they are ignoring my emails and we leave in 4 days

1
Date of experience: Jul 25, 2024

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