I forgot my passport on the plane - I found out in 30 minutes and started to deal with the situation. I have made many calls, one of them also to TUI agency. Almost nobody could speak good english on the phone and all they did was refering me to the lost and found office at the airport (a contact which by the way I found myself and called immediately). Only one TUI agent at the airport was really trying to help me out in the situation, others - especially the lady sitting on the TUI airport office - wasn’t trying to help me at all. They just didn’t care. I know it was my mistake but if somebody would do at least more than the bare minimum maybe I could reach the passport when the plane was still at the airport.
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