Booked a flight with my Mrs to Dominican Republic getting there was ok coming back is the problem I was told to be at the reception at my hotel for 1.25 an then an hour before I receive a msg saying that I would be picked up at 17.25 which confused me because my flight is at 17.05 long story short my flight has been delayed for 4 hours and still no communication as to why that is, the app is useless and they say they will be with you within 30 mins but no response this is my first and last time booking with TUI if you’re reading this PLEASE don’t book with TUI
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