tui.com

2.5
2.5 Based on 100 reviews

...

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Hudson
Ruined vacation and a lot of stress.

Tui provided incorrect passenger information and an incorrect phone number to the airline. This was discovered 24 hours before the trip. TUI refused to correct their mistake and cynically suggested buying a new ticket. As a result, the vacation was ruined. I managed to resolve the issue with the airline myself, but it took hours of phone calls in three languages.This concerns the work of the Finnish branch, but I would like the main international office of TUI to read this. I couldn't find any contacts on the website, and the British support service mockingly provided a postal address for paper letters.

1
Date of experience: Jun 16, 2024

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