Horrible experience with TUI Belgium. My wife and I booked a 14 day vacation to Cape Verde and an excursion with TUI. During the excursion the TUI car had an accident, my wife suffered a fracture of several rivs and sternum and we spent the second week of vacation in a local hospital. After our repatriation we requested compensation to cover the damage suffered (loss of one week of vacation and several weeks of care and convalescence at home) and TUI Belgium replied to us that the accident was not their responsibility and it did not offer us any compensation. In my opinion this is contrary to the Belgian law of November 21, 2017 on package travel, but TUI did not want to hear anything or tell us how to cover this damage. This lack of sensitivity and professional honesty is inexcusable. If they want to go to court against their clients they are even worse than the worst.
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