Original holiday cancelled a few months before departure due to works at a neighbouring hotel. Can’t believe TUI had only just found out about it. Only one available ’adults only’ option to our destination so accepted it. I wish I had taken the refund option. We spent weeks choosing our original choice and despite originally being asked to pay more for the replacement (as the price of holidays had gone up in the 6 months since we booked our original break) we were eventually offered the holiday for the same price. I regret accepting the replacement so much. Awful hotel. It’s my second terrible experience with TUI in the last two years. Last year they failed to pick up my daughter and 1 year old granddaughter to take us to the airport in Tenerife and we had to get a taxi to the airport at my own expense. I WILL NEVER EVER BOOK A HOLIDAY WITH TUI AGAIN … I fully expect a customer blaming response from TUI. It’s what they do.
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