tui.com

2.5
2.5 Based on 100 reviews

...

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Greg Coleman
Absolutely disgusted

Absolutely disgusted! I went in trying to book a trip at a price I received from them three days ago (€1700). Suddenly, that price was no longer available and had increased by €300. Outrageous! But let’s say many people booked in the last three days and the price went up—that can happen.It becomes truly unacceptable when I realize that the exact same trip (same date, flight, hotel, etc.) is actually €100 cheaper online (1900) than the new price offered at the agency (€2000). Horrendous!Do not go there expecting a better deal or service than what’s available online. On top of that, they charge an extra €39 just because you visited the agency—a so-called “premium service” fee, which you don’t pay if you book online. What a rip-off.

1
Date of experience: Mar 25, 2025

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