I just called the TUI number for assistance… (+44 20 3830 3111). The joke is no one knows what assistance means at that number.I purchased a tar after and paid cash, so I needed a receipt and my voucher had no price on it. I spoke with 5 different operators, no one had a clue. They had my ref. Number, all details, simply unable to give me an answer. The last one was special, he had no clue, but said a lot of things don’t make sense at TUI but you can write a complaint 😳 I just wanted a proof of payment. Finally I spoke with the operator that issues my ticket and on their confirmation email there is a link to request a receipt. I wish the people answering the help desk number were properly trained. It is truly an ‘helpless’ line…
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