We booked an all inclusive family vacation to Belek, Turkey, staying at Belek Beach Resort Hotel...Firstly, the package included flights with luggage, but online check-in has a fee...as well as choosing a seat. Nobody told us this.Checking-in at the airline counter also has a fee...also not mentioned. The transfer was handled professionally with friendly staff, as well as our arrival at the hotel. We felt very welcomed.Our biggest selling point for this holiday were all the activities for our five-year-old son...however:Kiddies aqua park - closed.Kiddies play area including trampoline - closed.Kiddies rides/carousel - closed.Kiddies pool - unsupervised and...closed.Water sports - closed.Halfway through our holiday the pier was closed to hotel guests.All restaurants advertised as open in the brochure only opened one day a week, and as a result were fully booked, so no chance to get a table.The entertainment staff were wonderful and our son had a good time with them, but he was extremely disappointed and didn't understand why everything was not open.We booked an excursion which included a visit to an orange plantation. When the transport arrived a few days later we were told the plantation wasn't included as it is 'seasonal' and not available from 1 November. We we booked the excursion with a TUI agent on 14 November.Our son was again confused because this would have been a highlight for him, only knowing oranges from a supermarket. We were instead wtaken to a boring outlet store. At least he got an ice-cream...TUI sold us a holiday under false pretences. Basically, they were dishonest. Took our money without concern.The 'included' flight back also cost extra, and on top of it we had to pay a large sum for luggage because it was 'sport equipment.'None of this was mentioned.TUI was our tour operator and should of prepared us for all of this.We would not have booked had we known, and will probably not use (or recommend) this company ever again.I'm disgusted.
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