tui.com

2.5
2.5 Based on 100 reviews

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Stan Sanders
We booked an all inclusive 5 star hotel…

We booked an all inclusive 5 star hotel including transfer and flights, for about 3600 Euros. however our experience from Tui side was sub standard. The transfer - after arrival at the airport on time with our scheduled flight - was a more than one hour wait for the departure of the (already available) bus. They wanted to pack more passengers in. To save money, or what? Do you think, after arriving at 10pm with a hungry 5 year-old and a tired 11 year-old i wanted to stand at the bus station for another hour? If you would have at least informed us in advance, I would have gotten sth to eat for the kids. The drive was like 20 minutes, taking a local public transport bus would have been faster honestly. But without any advance info this was not feasible, as even in the bus we had no update on how long to wait that was anywhere near accurate (like, "another 10 minutes" when it was in the end over 60 minutes to wait). We arrived pissed off with bad mood kids in our vacation hotel.

2
Date of experience: Oct 19, 2024

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