Would give 0 stars if I could. Terrible app. Delayed flight by 9 hours. No customer rep. Got Tokens to spend in shops that don't exist in terminal. Phoned customer service. Got automated message after putting in reference number saying "hope you enjoyed your flight". I'm still in the terminal. Stuck without any rep from TUI for 6 hours and counting. Avoid TUI at all costs. Just need to see other reviews here to see what a mess of a company. Anybody working for them should be embarassed
Claim your business profile now and gain access to all features and respond to customer reviews.
