We booked a package holiday 18 months before commence. We saw the pictures and booked. When we went to print our e tickets we noticed our luxury room had changed to pretty awful room. We contacted the wonderful TUI customer service whom assured us we would have the room we booked at paid a massive ungraded price. On arrival we found the really poor room was ours complete with view of brick wall. Contacted TUI whom are in total denial. After 3 days customer service. Yeah I can see problems. Contact us when you get home. 11 pretty awful stressful days. I never experienced a poorer company ever. TUI makes you very unhappy!
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