I went to Cabo Verde as a solo traveller and ended up in the NhaTerra hotel on Sal. Which on the site looked OK, not the cheapest option but close to everything.When I arrived it was not as advertised. Dark and outdated, no customerservice, dirty room and sanitary, holes in towels, beds like cardboard and so on. As the hotel wasn't really inclined to help, I asked help from TUI. Well that was a mistake, they didn't help at all. All the time no possible options to change hotel, while the whole island is run by TUI.Contact with either local or Dutch customer services was just unhelpful or they couldn't be bothered.So I decided to change myself into another hotel they do business with, had to change my transfer as well. All in all a frustrating and costly affair.
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