Unacceptable last-minute changes and poor customer service: I booked a round-trip vacation from Amsterdam to Tunisia, paid in full, only to have TUI change my departure airport to Brussels a week later. The new flight was scheduled for 6:00 AM, which was impossible for my family. Living near Amsterdam, getting to Brussels by 3:00 AM with children is a logistical nightmare—not to mention I had already paid for parking in Amsterdam.Despite showing maximum flexibility and requesting a simple airport transfer or a one-night hotel stay to make the Brussels departure work, TUI refused to assist. Their only "solution" was a €150 discount on a new booking, which was useless as prices had spiked and options were limited. I ended up canceling and booking the same destination through D-reizen for a better deal and much better service. Avoid TUI if you value reliability.
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