I rarely write negative reviews but am so frustrated by TUI that I wish to share this.My TUI Netherlands flight to Zanzibar was scheduled just after disputed and reportedly manipulated elections, which triggered severe political unrest. At the time of travel, very sadly for the people of the country there was an ongoing five-day internet blackout and a country-wide curfew, with widespread reports of up to 1,000 people killed, no cash in ATMs, and limited food supplies. The UK and US had both issued negative travel advice, and TUI Belgium correctly chose not to fly.Despite the situation being extremely unclear — with no reliable information about safety on the ground — TUI Netherlands still operated the flight, flying customers into a potentially dangerous situation. When I cancelled before departure, they refused a refund, and even now, after raising the issue again, they continue to refuse.In my view, it’s simple: TUI flew a flight they should not have flown, and then refused to refund a customer who reasonably could not travel.A deeply disappointing and concerning experience.
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