I booked my vacation with TUI only because they offered an evening return flight, which I paid extra for. From the start, the package was already more expensive than what other companies offered. Less than two weeks before my vacation, I received an email saying that the key return flight had been changed to the afternoon, with no explanation.When I called to ask for clarification, I was simply told that the evening flight had been canceled and that there would be no refund. My question is: what exactly did I pay extra for if the evening flight no longer exists? On top of that, this change means I will lose an entire day of my vacation, since I now have to leave the hotel in the morning.Customer service was unhelpful and unwilling to resolve the issue or offer any alternatives. This was my first and last time booking a vacation with TUI.
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