For the first time in my life, I’m experiencing such a serious and unacceptable case of deception and unfair treatment.On March 2nd, I simply visited TUI’s website to browse a holiday package to Spain. I did not make any reservation, did not provide any personal details (no ID, passport or bank data), and I certainly did not authorize any payment.However, more than two weeks later, I received a call from TUI saying I must pay for a booking. Despite repeatedly explaining that I never confirmed anything, they insisted that I owed them money.Since I don’t speak Dutch fluently, I had to rely on translation tools and friends to communicate. Still, no one truly listened to me.They demanded a cancellation fee of €1431, even though I never booked anything. Later, the debt was handed over to a collection agency and increased to €1650.Even after I said I’m unemployed and could only afford €25/month, they flat-out refused. No empathy, no flexibility.Right now, I’m being forced to pay money I need for my child and our basic needs — for a service I never requested.🛑 TUI is a company that shows no compassion for people who struggle with the language or are vulnerable.They push people into financial obligations they never agreed to. This is not only legally questionable, but ethically outrageous.❗ I warn everyone: Be extremely careful with this company. What happened to me could happen to you too.#TUI #TUIComplaint #ConsumerRights #Misleading #TUIExperience #BeCareful
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