TUI refused to reply to my complaint after a month of emails. They closed the case without solving anything. See full story below.I had an extremely disappointing experience with TUI on a recent trip to Rhodes, Greece. The trip was planned with very little time because due to our work schedules we arrived at the store to speak to the travel consultant who was equally helpful just a few minutes before closing and we ended up being pressed for time, taking into account only the landscape and the view of the resort and the advantage of being all inclusive, the value was also within our parameters and we were pleased at the time.The resort we stayed in was nothing like what was advertised: the hygiene conditions were very poor, the rooms were in bad condition and the reception staff showed total indifference, even when my girlfriend fell ill with possible food poisoning.She even vomited outside the local hospital, without any help from the health professionals present. During her hospitalization, she was treated coldly, and I, as her companion, was prevented from accompanying her most of the time. We felt completely helpless.The only positive part was the effort of a local TUI employee, who personally visited us in our room on the last day and helped us contact two doctors (one private and one from TUI), and recorded our complaints.In addition, the cabs organized by resort charged more than the agreed prices, even though we presented documentation with the agreed prices.Since returning to Holland, we've had to spend even more on doctor's appointments and medication. My girlfriend is still ill and unable to work, and is now under pressure from her employer to return. This trip, which was supposed to be a moment of rest, has become an emotional, physical and financial trauma.We have already contacted TUI, the insurance company and the Greek Ministry of Tourism. We are awaiting a formal response. I deeply regret this experience and would not recommend it.------------------------------------------------------------ [Update - July 2025]I received a final email from TUI saying that they consider the case closed and that they will no longer respond to my emails, even without clarifying important points of my complaint. This attitude demonstrates lack of respect for the customer and complete absence of responsibility.I felt that, because I was a foreigner and not fluent in Dutch, I was treated with less respect, with confused, delayed and sometimes condescending communication. This raises serious doubts about the equal treatment provided to non-native customers.Btw, I have all the emails exchanged with TUI as proof of what I report here. If necessary, I can share with any interested entity or competent body.
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