tui.nl

1.8
1.8 Based on 115 reviews

...

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Cynthia
Pathetic Pathetic service!

Pathetic Pathetic service!TUI customer service is absolutely non existent.Flight was canceled for a trip booked with TUI, circumstances out of their control yes. But what is the most disappointing is that there was no assistance from TUI to rebook the flights I had to do it myself and nor are they willing to extend a holiday because of a day lost due to the delay, they said that I I want to stay longer I have to pay and rebook they can't help.Just no assistance from this place to help or willing to help with anything no communication or updates of any kind if I didn't reach out tried to get information or rebooked myself after no communication from TUI I would have still been at the airport. No matter the good deals offered be willing to gamble or loose out on your holiday if anything happens be sure TUI won't help.

1
Date of experience: Aug 28, 2024

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