From beginning to the end, TUI treated us like garbage.The initial flight was delayed for over 6 hours, and all they gave us was a 5 euro coupon. No compensation, not even a glass of water in the flight. With or without delay they won't offer anything unless you pay for it. The returning flight was also delayed by over 2 hours.The only thing that worked out for us was the transfer between airport and hotel. Even there we saw some issues, like passengers missing or picking up the wrong people.The TUI excursion was sponsored by a scam business; a jewelry store, where they had people chasing us to buy 8000eur jewelry that probably cost less than 500eur.The notifications about the delays, flight status, always came last minute. We were kept in the dark throughout our entire trip. This is definitely an issue when you're travelling out of the EU.And last but definitely not least, TUI flight was the first airline I've ever seen that had no announcements at all in English. All communication between us and TUI was also done in Dutch.
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