A company that doesn't have the slightiest amount of respect for its clients. I thought this tourism agency is professional because it is one of the most popular agencies here in Netherlands. They changed everyone's opinion with their dirty behaviour during the hardest times. Now I associate this company more with some scamers or thiefs that don't care at all about their clients.I never expected in my life such a big disappointment from a agency that I put my trust in by giving them my money.Their fraudulent actions shoud have consequences. I gave them my last money because I didn't expected the lockdown and everything that followed. I had to fight for my money for 9 months. Every time when I call they tell me lies. It can't take 1 year to send people's money back. Imagine how would it be if you give your money to a bank with all the trust that you have and then, the bank will refuse to give YOUR money back , just because they can't afford it. Or because they have some financial problems. But yeah this scenario is far from reality with a bank because I used to work for a bank and our purpose everyday was to make our clients happy, no matter what problems we faced. This agency deserves the worst. I am sure that they're gonna lose most of their clients because of the way they treated us and let us down. i hope people will stop supporting that worthles agency and will continue with the reviews that they deserve At least that's what powerless people can do to shut this company down.
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