Very unprofessional, not helpful at all. Luckily my issue was not very bad, it was regarding wrong room that I got. It was never solved. I contacted Tui trough multiple channels and no one was able to solve it. Person that was supposed to be in my hotel proposed to meet 2 days before end of my week stay in Malta. I don’t want to imagine how they handle serious issues. Don’t trust Tui.nl d-reizen!
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